Are you licensed and insured?
Yes, we are insured with the state of Texas by the pound.
How do I pay?
Payment is taken after completion of the job by our movers. If you have any other concerns about payment please contact us.
Which forms of payment are accepted?
We currently accept cash and credit card. However, we do not accept checks.
How do I schedule?
After calling to confirm your ideal time slot is open we will ask you for a credit card number to reserve the spot. Don’t worry about being replaced by someone else because that slot can only be reserved on a first come first serve basis.
What is your reschedule policy?
Rescheduling is a common practice for rainy days and other bad conditions but notice is the key. Call in advance to let us know about your rescheduling.
What happens if my items get damaged?
The customer has 90 days from the date of the move in order submit a damage claim, all correspondences must be made in writing. Any item that is damaged during the move is based on the state regulations of .60 per pound per household good article. It always best to check with your homeowner’s or renter’s Insurance to verify extra protection from damage.
Do I have to tip?
No, tipping is not mandatory although it is common. Since our movers are highly trained and professional it is customary for most satisfied shippers to add a little gratuity to the bill.
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